If you are experiencing an emergency, call the 24-Hour Helpline at 1.800.928.8000. Specially trained crisis counselors are here to help you find a solution to your emergency.
Crisis Response Team
The New Vista Crisis Response Team offers rapid support to assess adults and children experiencing a mental health crisis. Available 24/7, 365 days a year, our team can respond wherever needed in the community to provide immediate assistance. Call the Helpline at 1.800.928.8000.
Crisis services are:
- Immediate evaluation and crisis assessment
- Stabilization strategies and safety planning
- Short-term intensive crisis intervention
- Clinical consultation
- Referral to acute behavioral healthcare including treatment for stabilization in the most appropriate and least restrictive environment
A crisis can be a catalyst for change and an opportunity for adults, children and families to learn new skills and crisis prevention strategies for the future.
Substance Use/Overdose Emergency
If you suspect someone is experiencing an overdose call 911 or go directly to your nearest emergency room. Callers can reach the New Vista 24-Hour Helpline at 1.800.928.8000 for general overdose information.
Overdose Intervention
Overdose is often fatal because people are unaware of the risks or what to do when one occurs. Risk factors include mixing different drugs and alcohol together, using drugs that are stronger or not familiar with, tolerance changes and using alone. If you think someone is overdosing, call 911, give rescue breathing and Narcan if you have it. Never leave the person alone. Fatal overdose can be prevented, every life is worth saving and it is never too late to ask for help.
Intellectual and Developmental Disability Emergency
Individuals with IDD who are in an immediate crisis can get help from specially trained counselors by calling the 24-Hour Helpline at 1.800.928.8000. New Vista provides person-centered and short-term response to help individuals and their families. An intensive case manager is dispatched to provide intensive support to ensure the individual in crisis can remain in their home and/or community. In addition to crisis response, intensive case management focuses on linking individuals and families to community resources and programs designed to promote long-term success and stability.
Deaf and Hard of Hearing Emergency
Deaf and Hard of Hearing individuals can call the 24-Hour Helpline at 1.800.928.8000, or email [email protected] for support, crisis care and appointments.
Crisis Walk-In Services
Adults, children and families experiencing a mental health crisis have Open Access to services. Open Access means individuals in crisis can be seen by a therapist at any of our office locations between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday.
Our 24-Hour Helpline 1.800.928.8000 is available 24/7 to respond to crises and schedule urgent and routine appointments.
Click here for a list of New Vista locations in Central Kentucky.
