Mental Health



Substance Use



Frequently Asked Questions

Myth Psychiatric disorders are not true medical illnesses like heart disease and diabetes. People who have a mental illness are just crazy.

Fact Brain disorders, like heart disease and diabetes, are legitimate medical illnesses. Research shows there are genetic and biological causes for psychiatric disorders, and they can be treated effectively.

Myth People with a severe mental illness, such as schizophrenia, are usually dangerous and violent.

Fact Statistics show that the incidence of violence in people who have a brain disorder is not much higher than it is in the general population. Those suffering from a psychosis such as schizophrenia are more often frightened, confused and despairing than violent.

Myth Mental illness is the result of bad parenting.

Fact Most experts agree that a genetic susceptibility, combined with other risk factors, leads to a psychiatric disorder. In other words, mental illnesses have a physical cause.

Myth Depression results from a personality weakness or character flaw, and people who are depressed could just snap out of it if they tried hard enough.

Fact Depression has nothing to do with being lazy or weak. It results from changes in brain chemistry or brain function, and medication and/or psychotherapy help people to recover.

Myth Schizophrenia means split personality and there is no way to control it.

Fact Schizophrenia is often confused with multiple personality disorder. Actually, schizophrenia is a brain disorder that robs people of their ability to think clearly and logically. The estimated 2.5 million Americans with schizophrenia have symptoms ranging from social withdrawal to hallucinations and delusions. Medication helps many individuals to lead fulfilling, productive lives.

Myth Depression is a normal part of the aging process.

Fact It is not normal for older adults to be depressed. Signs of depression in older people include a loss of interest in activities, sleep disturbances and lethargy. Depression in the elderly is often undiagnosed, and it is important for seniors and their family members to recognize the problem and seek professional help.

Myth Depression and other illnesses, such as anxiety disorders, do not affect children or adolescents. Any problems they have are just a part of growing up.

Fact Children and adolescents can develop severe mental illnesses. In the United States, one in ten children and adolescents has a mental disorder severe enough to cause impairment. However, only about 20 percent of these children receive needed treatment. Left untreated, these problems can get worse. Any child or adolescent talking about suicide should be taken very seriously.

Myth Addiction is a lifestyle choice and shows a lack of willpower. People with a substance use problem are morally weak or bad.

Fact Addiction is a disease that generally results from changes in brain chemistry. It has nothing to do with being a morally weak or bad person.

New Vista provides clients with a free copy of their medical record. With a valid release and as a courtesy, copies of medical records are provided at no charge to other healthcare providers. New Vista, however, may charge other requesting parties, such as attorneys, a maximum of $1.00 per page for copies of a client’s medical record. Social Security Administration charges are $10.00 for medical records sent by mail and $15.00 for records sent by fax or secure web transfer. Workers compensation will be charged a maximum of $.50 per page.

Contact the New Vista Health Information Management Department by phone at 859.238.7073, fax at 859.238.7731, email at [email protected] and mail at 650 High Street, Danville, KY 40422.

Treatment does work. Therapy can be beneficial for both the individual with mental illness or substance use disorder and family members. A mental health professional can suggest ways to cope and better understand your illness. Many individuals report a significant reduction of symptoms and improved quality of life. We believe all individuals are capable of change and have the ability to improve their life.

Confused Thinking · Prolonged Depression, Sadness or Irritability · Anxiety or Distress · Feelings of Extreme Highs and Lows · Excessive Fear or Worry · Social Withdrawal · Dramatic Changes in Eating or Sleeping Habits · Strong Feelings of Anger · Delusions or Hallucinations · Growing Inability to Cope with Daily Problems and Activities · Suicidal Thoughts · Denial of Obvious Problems · Numerous Unexplained Physical Problems · Substance Use

Substance Use · Inability to Cope with Problems and Daily Activities · Changes in Sleeping or Eating Habits · Excessive Complaints of Physical Problems · Defiance of Authority, Truancy, Theft, or Vandalism · Intense Fear of Weight Gain · Prolonged Negative Mood, often accompanied by poor appetite or thoughts of death · Frequent Outbursts of Anger

Young Children
Changes in School Performance · Poor Grades Despite Strong Efforts · Excessive Worry or Anxiety for example – refusing to go to bed or school · Hyperactivity · Persistent Nightmares · Persistent Disobedience or Aggression · Frequent Temper Tantrums

New Vista provides language translation services upon request and at no charge to the individual. If you need an interpreter, please let us know.

Medicaid, Medicare and private insurance are accepted. If you do not have health insurance, New Vista can determine if you could meet state criteria to pay for your appointment based on your household income. Please bring proof of income such as your most recent paycheck stub or an income statement.

You can call our 24-Hour Help Line to make a referral 1.800.928.8000. Download our Referral Form or make a referral online.

Call 911 for police assistance if the situation is life threatening or someone may get hurt. If there is no immediate physical danger call our 24-Hour Help Line at 1.800.928.8000 our emergency services staff will help you get the help you need.

You may decide to include family members or significant others in treatment. This may be especially true if problems you are having involve relationships with significant others or when a family member can support you in your efforts to reach recovery. Although family members and significant others may be involved in some treatment plans, in other cases it may be inappropriate to include other individuals in treatment. We urge you to discuss this matter with your therapist before making your final choice about including others.

At the end of your first appointment, your therapist will develop preliminary treatment goals with you. The two of you will work together in the early phases to further clarify your goals and outline the steps you can take to reach them. These goals become the structure for your therapy and provide a way to review your progress. Occasionally, your goals will be reviewed and revised as necessary. The length of therapy depends on the goals that have been identified and the progress you make toward meeting them. Many individuals have issues that require a relatively brief course of treatment between 2 and 12 months. Others may be dealing with more serious problems requiring more intensive and longer treatment. The bottom line is understanding your goals and doing what works best for you.

At New Vista, we believe everyone has the ability to improve their life. We provide individuals and families with treatment in a supportive and respectful environment. You may talk about your thoughts and feelings and learn new strategies and skills to cope with problems and live your best life. You will find help from dedicated professionals such as therapists, case managers, peer support specialists and doctors. Treatment plans are based on the needs of the individual and family. Some of the services we offer are: individual, group, couple and family counseling, psychiatry, peer support and case management.

No. You will have an assessment to determine the services that best meet your needs. If a medication is needed, a separate appointment is scheduled for psychiatry and medication evaluation with a Psychiatrist or Nurse Practioner, who will determine your need for medication.

We will work with you to make a referral to an organization who will be able to meet your needs. Contact the 24-Hour Help Line at 1.800.928.8000 for questions and support.

Plan on 1 to 2 hours for your first visit. Please arrive 30 minutes early to fill out paperwork. You will need to bring a list of medications you are taking, a list of mental health services you may have received in the past, insurance or medical card, proof of identification and emergency contact information. If you are under 18, a parent or guardian, with proof of guardianship, needs to attend.

Please call our 24-Hour Help Line at 1.800.928.8000 for support and appointments. A mental health specialist will ask you a few questions over the phone and schedule your first appointment. For individuals who are deaf or hard of hearing, please call 859.333.7662 Voice or Text.





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