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Home › Telehealth

Telehealth

Wherever you are, we can help you. New Vista’s Telehealth Services offer meaningful therapy using any smartphone, tablet or laptop.

How do I get started?

If you have a laptop, tablet, or smartphone, you can access telehealth services. Just one call to our 24-Hour Helpline gets you started 1.800.928.8000.

How does Telehealth work?

New Vista helps you get set up and gets your consent to use telehealth.

After scheduling a telehealth appointment, you’ll receive a confirmation text or email, depending on your preferred contact method. If your contact information changes, please let your provider know as soon as possible.

Ten minutes before your scheduled appointment, you’ll receive an automated message with a link to your appointment. Click the link to enter the virtual waiting room. Your provider will be notified that someone has entered the waiting room and your appointment will begin shortly.

Once your provider begins the appointment, you’ll be asked to grant microphone and camera access. If you accidentally deny these settings, you can refresh your browser to be prompted to grant access once again. Validate the “Select Devices” screen to join your appointment.

If you are using Zoom for your appointment, just open the Zoom meeting – we send you an email link – when it’s time for the appointment and the session begins.

Clients download the Zoom app at the App Store, Google Play or New Vista Zoom website.

Who can I see using Telehealth?

Psychiatrists
Therapists
Case Managers
Peer Support Specialists

What if I need help with the technology?

We are here to help you. At New Vista, we have provided more than 100,000 telehealth sessions. We’ve had clients of all ages and backgrounds who have enjoyed Telehealth.

Is Telehealth safe and confidential?

Yes. We use only evidence-based practices and our telehealth maintains our commitment to quality and security. All telehealth sessions are confidential and use HIPAA compliant technology.

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110 Roach Street, Georgetown, KY 40324
Phone: 502.863.4734
Fax: 502.863.4735

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

438 Washington Street, Stanton, KY 40380
Phone: 606.663.2274
Fax: 606.663.2210

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

403 Gibson Lane, Richmond KY 40475
Phone: 859.661.4530

Monday – Friday: Morning 8:00 – 12:00 Afternoon 1:00 – 4:00

415 Gibson Lane, Richmond, KY 40475
Phone: 859.661.4526
Fax: 859.623.9160

411 Gibson Lane, Richmond, KY 40475
Phone: 859.626.5030
Fax: 859.626.8020

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

322 Frontier Boulevard, Stanford, KY 40484
Phone: 606.365.2197
Fax: 606.365.8310

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

324 Southview Drive, Nicholasville, KY 40356
Phone: 859.885.6315
Fax: 859.887.1886

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

257 Parkland Heights, Cynthiana, KY 41031
Phone: 859.234.6940
Fax: 859.234.5772

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

First Steps – Birth to Age 3 Developmental Delays
2935 Dolphin Drive, Suite 204, Elizabethtown, KY 42701
Phone: 270.737.5921 or 1.800.678.1879
Fax: 270.982.0829

191 Doctors Drive, Frankfort, KY 40601
Phone: 502.223.2182
Fax: 502.223.3338

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

149 Richmond Road, Irvine, KY 40336
Phone: 606.723.5128
Fax: 606.723.3288

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
For support, questions and to make an appointment contact the 24-Hour Helpline 1.800.928.8000

325 Professional Avenue, Winchester, KY 40391
Phone: 859.744.2562
Fax: 859.745.0020

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday. For support, questions and to make an appointment contact the 24-Hour Helpline 1.800.928.8000

650 High Street, Danville, KY 40422
Phone: 859.236.2726
Fax: 859.236.0373

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

4223 Lexington Road, Suite D, Paris, KY 40361
Phone: 859.987.6127
Fax: 859.987.7728

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

1060 Glensboro Road, Lawrenceburg KY 40342
Phone: 502.839.7203
Fax: 502.839.0041

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

201 Mechanic Street, Second Floor, Lexington, KY 40507
Phone: 859.721.8505
Fax: 859.253.1177

Monday – Friday | Morning 8:00 – 12:00 Afternoon 1:00 – 4:00

201 Mechanic, Street, Lexington, KY 40507
Phone: 859.721.8501
Fax: 859.253.1177

3479 Buckhorn Drive, Suite 106, Lexington, KY 40515
Phone: 859.246.7282
Fax: 859.246.7675

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

1351 Newtown Pike Building 3, Lexington, KY 40511
Phone: 859.225.3296
Fax: 859.254.2412

201 Mechanic Street, Lexington, KY 40507
Phone: 859.425.1210
Fax: 859.425.1213

Open Access is available 8:00 a.m.-5:00 p.m. Monday-Friday
Contact the 24-Hour Help Line to make arrangements 1.800.928.8000

1351 Newtown Pike, Building 5, Lexington, KY 40511
Phone: 859.233.0444
Fax: 859.225.6027

201 Mechanic Street, Lexington, KY 40507
Phone: 859.977.6080
Fax: 859.977.4502

1351 Newtown Pike, Building 5, Lexington, KY 40511
Phone: 859.271.9448 or 1.800.454.2764
Fax: 859.272.6893

1351 Newtown Pike, Building 1, Lexington, KY 40511 View Map
Phone: 859.253.1686
Fax: 859.255.4866

201 Mechanic Street, Lexington, KY 40507
Phone: 859.977.6080
Fax: 859.977.4502

1351 Newtown Pike, Building 5, Lexington, KY 40511
Phone: 859.233.0444
Fax: 859.268.8888

1351 Newtown Pike, Building 5, Lexington, KY 40511
Phone: 859.233.0444
Fax: 859.268.8888

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