If you have a laptop, tablet, or smartphone, you can access telehealth services. Just one call to our 24-Hour Helpline gets you started 1.800.928.8000.
After scheduling a telehealth appointment, you’ll receive a confirmation text or email, depending on your preferred contact method. If your contact information changes, please let your provider know as soon as possible.
Ten minutes before your scheduled appointment, you’ll receive an automated message with a link to your appointment. Click the link to enter the virtual waiting room. Your provider will be notified that someone has entered the waiting room and your appointment will begin shortly.
Once your provider begins the appointment, you’ll be asked to grant microphone and camera access. If you accidentally deny these settings, you can refresh your browser to be prompted to grant access once again. Validate the “Select Devices” screen to join your appointment.
After giving consent your meeting will start soon with either an office assistant or your provider.
Yes. We use only evidence-based practices and our telehealth maintains our commitment to quality and security. All telehealth sessions are confidential and use HIPAA compliant technology.
Clients download the Zoom app at the App Store, Google Play or New Vista Zoom website.
1351 Newtown Pike, Building 1
Lexington KY 40511
Serving Central Kentucky
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