Telehealth

Wherever you are, we can help you. New Vista’s Telehealth Services offer meaningful therapy using any smartphone, tablet or laptop.

How do I get started?

If you have a laptop, tablet, or smartphone, you can access telehealth services. Just one call to our 24-Hour Helpline gets you started 1.800.928.8000.

Who can I see using Telehealth?

  • Psychiatrists
  • Therapist
  • Case Managers
  • Peer Support Specialists

How does Telehealth work?

New Vista helps you get set up and gets your consent to use telehealth.

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Step 1. Scheduling

After scheduling a telehealth appointment, you’ll receive a confirmation text or email, depending on your preferred contact method. If your contact information changes, please let your provider know as soon as possible.

Step 2. Prepare for you Appointment

Ten minutes before your scheduled appointment, you’ll receive an automated message with a link to your appointment. Click the link to enter the virtual waiting room. Your provider will be notified that someone has entered the waiting room and your appointment will begin shortly.

Step 3. Consent

Once your provider begins the appointment, you’ll be asked to grant microphone and camera access. If you accidentally deny these settings, you can refresh your browser to be prompted to grant access once again. Validate the “Select Devices” screen to join your appointment.

Step 4. Start your Session

After giving consent your meeting will start soon with either an office assistant or your provider.

Frequently Asked Questions

What if I need help with the technology?

We are here to help you. At New Vista, we have provided more than 100,000 telehealth sessions. We’ve had clients of all ages and backgrounds who have enjoyed Telehealth

Yes. We use only evidence-based practices and our telehealth maintains our commitment to quality and security. All telehealth sessions are confidential and use HIPAA compliant technology.

Clients download the Zoom app at the App Store, Google Play or New Vista Zoom website.

Click here for our Zoom How-To Guide (PDF)

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