# New Vista > New Vista is a nonprofit community mental health center serving 17 counties in Central Kentucky, with corporate offices in Lexington. It provides mental health, substance use, intellectual and developmental disability, and primary care services for children, adults and families, and has been accredited by The Joint Commission since 1993. Anyone in a mental health or substance use crisis can call the New Vista 24-Hour Helpline at 1.800.928.8000, day or night, where calls are answered by trained crisis counselors. New Vista also answers 988 Suicide and Crisis Lifeline calls made by Central Kentuckians. The canonical host is https://newvista.org. ## About New Vista - [Home](https://newvista.org/): Mental health, substance use, developmental disability and primary care services across Central Kentucky, with links to the 24-Hour Helpline and to getting started with each service. - [About Us](https://newvista.org/about): For more than 60 years New Vista has worked with the communities of Central Kentucky, across 17 counties, to care for individuals and families facing mental health, substance use and developmental challenges. - [History and Mission](https://newvista.org/about/history-mission): How Kentucky built the nation's first statewide system of community mental health centers after the 1963 Community Mental Health Act, and New Vista's history and mission. - [Philosophy of Care](https://newvista.org/about/philosophy-of-care): Supportive, respectful, integrated care that is person-centered and trauma-informed, across mental health, substance use and intellectual and developmental disabilities. - [Leadership](https://newvista.org/about/leadership): The executive team, with titles and contact details. - [Board of Directors](https://newvista.org/about/board-of-directors): The volunteer board, with members representing each of the 17 counties New Vista serves. - [Accreditation](https://newvista.org/about/accreditation): New Vista has been accredited by The Joint Commission since 1993, and what that accreditation covers. - [Integrity and Compliance](https://newvista.org/about/integrity-compliance): The Code of Conduct, ethical standards and conflict of interest policy that board members, staff, contractors, volunteers and interns follow, and the duty to report suspected violations. - [Annual Report](https://newvista.org/about/annual-report): New Vista's annual reports, from 2016-2017 through 2024-2025. - [Locations](https://newvista.org/locations): Find a location: New Vista's offices and clinics on a map, with a link to each location page. - [Corporate Offices](https://newvista.org/location/corporate-offices): New Vista's corporate offices on the Newtown Pike campus in Lexington, with phone, address and how to get there. ## Get help now - [24-Hour Helpline](https://newvista.org/emergency/24-hour-helpline): Call 1.800.928.8000 at any hour. Calls are answered by trained crisis counselors who ask questions to understand the situation and explore possible solutions. - [Emergency](https://newvista.org/emergency): Immediate support, day or night, for adults, children and families in a mental health or substance use crisis. - [Emergency Services](https://newvista.org/emergency/emergency-services): Crisis counseling through the 24-Hour Helpline and the Crisis Response Team, which assesses adults and children in a mental health crisis 24/7, 365 days a year. - [Crisis Walk-in Services](https://newvista.org/emergency/crisis-walk-in-services): Open Access: adults, children and families in a mental health crisis can see a therapist at any New Vista office, 8:00 a.m. to 5:00 p.m., Monday through Friday. - [Behavioral Health Urgent Care](https://newvista.org/behavioral-health-urgent-care): Walk-in, same-day care for adults in a behavioral health crisis who do not need hospitalization, serving Fayette County and surrounding areas. Monday to Friday, 9 AM to 4 PM, no appointment needed. - [Behavioral Health Urgent Care FAQs](https://newvista.org/behavioral-health-urgent-care/bhuc-faqs): Who BHUC serves (adults 18 and older), hours, cost and insurance, what to bring, how long a visit takes, and when to choose BHUC instead of the emergency room. - [988 Suicide and Crisis Lifeline](https://newvista.org/988-2): Call or text 988 for 24/7 access to trained crisis counselors. New Vista answers 988 calls made by Central Kentuckians. - [Emergency Assessment Telehealth](https://newvista.org/emergency/emergency-assessment-telehealth): Addresses, phone numbers and entrance directions for New Vista's telehealth sites, county by county. ## Mental health - [Mental Health](https://newvista.org/mental-health): Help for anxiety, depression, obsessive-compulsive disorder, panic disorder and other mental health conditions, which affect one in five Americans. - [Outpatient Therapy and Services for Adults](https://newvista.org/mental-health/adults/outpatient-therapy-and-services): Evidence-based therapy for individuals and families for any mental health issue, from stress, depression and trauma to bipolar disorder and schizophrenia, at the office nearest you. - [Serious Mental Illness](https://newvista.org/mental-health/adults/serious-mental-illness): What serious mental illness is, including thought and mood disorders, and New Vista's services for adults living with it. - [Outpatient Therapy and Services for Children](https://newvista.org/mental-health/children/outpatient-therapy-and-services): Person-centered, trauma-informed therapy for children and families, with treatment plans centered on the child and services coordinated across the community. - [For Schools](https://newvista.org/mental-health/children/schools): How New Vista partners with schools on the mental health needs of children and families, including telehealth by phone, tablet or computer and mental health training for schools. - [Telehealth](https://newvista.org/telehealth): Therapy by smartphone, tablet or laptop, started with one call to the 24-Hour Helpline, and how scheduling, the virtual waiting room and confidentiality work. - [Deaf and Hard of Hearing Services](https://newvista.org/about/deaf-and-hard-of-hearing-dhoh-services): Behavioral health care for deaf and hard of hearing clients from a clinician fluent in American Sign Language. ## Substance use - [Substance Use Support and Recovery Services](https://newvista.org/substance-use): Compassionate, evidence-based care for substance use disorders across Central Kentucky from a Joint Commission-accredited nonprofit. - [Comprehensive Addiction Treatment](https://newvista.org/substance-use/addiction): Taking the first step: finding the right fit for addiction treatment, and the services and support New Vista offers on the way to recovery. - [Outpatient Services](https://newvista.org/substance-use/outpatient-services): Outpatient substance use therapy across the service area: relapse prevention, recovery skills, and individual, family, couples and group therapy with licensed behavioral health professionals. - [Intensive Outpatient Program](https://newvista.org/substance-use/intensive-outpatient-program): Group therapy and education three days a week, three hours at a time, with individual and family counseling and access to case managers and employment specialists. - [Residential Treatment](https://newvista.org/substance-use/residential-treatment): The Schwartz Center's 28-day residential programs, built around a daily structured schedule of group therapy. Call 859.246.7282, extension 5509, or the 24-Hour Helpline after hours. - [Medication Assisted Recovery](https://newvista.org/substance-use/medication-assisted-recovery): MAR combines FDA-approved medications with therapy, medical care and supportive services. At New Vista, medication is never used in isolation. - [Drug Court](https://newvista.org/substance-use/drug-court): New Vista helped establish Drug Courts in Kentucky nearly 20 years ago and offers a full continuum of treatment for people involved in them. - [Under 21 DUI Zero Tolerance](https://newvista.org/substance-use/under-21-dui-zero-tolerance): A court-referred education program for people under 21 cited for driving under the influence of alcohol or other substances, with classes of four hours a day. - [Prevention](https://newvista.org/prevention): The New Vista Regional Prevention Center's educational programs, alcohol, tobacco and substance use training, and resources to promote mental health and reduce youth substance use. ## Developmental services - [Developmental Services](https://newvista.org/developmental): Person-centered services for children, adults and families across Central Kentucky that promote independence, growth and community inclusion at every stage of life. - [KEIS: Birth to Age 3](https://newvista.org/developmental/keis-birth-to-age-3): New Vista is the Point of Entry for Kentucky's Early Intervention System (KEIS, formerly First Steps) in the Bluegrass and Lincoln Trail districts, for children from birth to age three with a developmental delay. - [Access: Age 3 to Adult](https://newvista.org/developmental/access-age-3-to-adult): New Vista Access, the central point of intake for services for people with intellectual and developmental disabilities (IDD). - [Hazelwood Residential Facility](https://newvista.org/developmental/hazelwood-residential-facility): An Intermediate Care Facility on 52 acres in Louisville, with three community ICF homes, providing residential services for people with IDD, managed by New Vista. - [Oakwood Residential Facility](https://newvista.org/developmental/oakwood-residential-facility): An Intermediate Care Facility on 200 acres in Somerset, managed by New Vista since 2006, providing residential care 24 hours a day for people with IDD. ## Primary care - [Primary Care](https://newvista.org/primary-care): Primary care for adults and children in New Vista's Boyle, Fayette, Madison and Scott County clinics. Medicaid, Medicare and private insurance are accepted. ## For referrers and professionals - [Make a Referral](https://newvista.org/quick-links/make-a-referral): How to refer yourself, a loved one or a client for mental health, substance use or IDD services. Staff make contact within 1 to 2 business days. - [Jail Triage](https://newvista.org/quick-links/jail-triage): 24/7 telephone access to a qualified mental health professional for county jails across Kentucky, focused on suicide assessment, with more than 20,000 calls a year from 80 jails. - [Children's Review Program](https://newvista.org/crp): The Children's Review Program contracts with the Department for Community Based Services (DCBS) of the Kentucky Cabinet for Health and Family Services to support DCBS workers and providers. - [Learning Opportunities](https://newvista.org/training): Training for behavioral health professionals: continuing education that meets state licensing requirements, and state-approved curricula for targeted case managers, community support associates and peer support specialists. - [Employment](https://newvista.org/apply): Career opportunities at New Vista and how to apply. ## Resources - [Frequently Asked Questions](https://newvista.org/quick-links/frequently-asked-questions): Myths and facts about mental illness, and answers to other common questions. - [Resources](https://newvista.org/quick-links/resources): One-page handouts on mental health, substance use and intellectual and developmental disabilities for individuals, parents and the community. - [The Good Ahead Podcast](https://newvista.org/podcast): New Vista's podcast: conversations with licensed professionals about mental health, substance use, and intellectual and developmental disabilities. - [Blog](https://newvista.org/blog/): News and announcements from New Vista. - [Notice of Privacy Practices](https://newvista.org/notice-of-privacy-practices-npp): How New Vista may use and disclose health information, including substance use disorder treatment records, and clients' rights to their records. Effective May 8, 2025. ## Optional - [Sitemap](https://newvista.org/sitemap_index.xml): Every public URL on the site.