COVID-19 Response

To find a Kentucky COVID-19 vaccination location near you, click here.

New Vista's COVID-19 Response

As the community mental health center serving Central Kentucky, New Vista is an essential resource for Kentuckians. We are open and serving our clients. We understand you may have questions about how we are operating with confirmed cases of COVID-19 in our service area. 

Here is What You Need To Know

If you or a loved one needs mental health, substance use or intellectual and developmental disability services our 24-Hour Helpline is here to answer your questions, for support and to help you, call 1.800.928.8000.


New Vista is offering telehealth services

If you are a new or current client, we have therapists, case managers and peer support specialists ready to help you via telehealth. To set up a telehealth appointment or to change an existing appointment to telehealth call our 24-Hour Helpline at 1.800.928.8000.


Click here to learn more and get started with Telehealth


For those clients who are coming into a clinic for your appointment, we are practicing all the recommended safety protocols. We are taking the temperatures of everyone entering our clinics, practicing social distancing, frequently sanitizing our common areas and frequently washing hands.

New Vista is committed to serving our community in this time of health crisis. If you have any questions, please call the 24-Hour Helpline at 1.800.928.8000.


Mental Health and Coping During COVID-19

The outbreak of coronavirus (COVID-19) may be stressful for people and communities. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children.

Everyone reacts differently to stressful situations. The emotional impact of an emergency on a person can depend on their experiences, social and economic circumstances and the availability of local resources. People can become more distressed if they see repeated images or hear repeated reports about the outbreak in the media.

People who may respond more strongly to the stress of a crisis include:

  • People who have preexisting mental health conditions including substance use
  • People who are helping with the response to COVID-19, like doctors, nurses, health care providers and first responders
  • Children

Reactions during an infectious disease outbreak can include:

  • Fear and worry about your own health status and that of your loved ones who may have been exposed to COVID-19
  • Changes in sleep or eating patterns
  • Difficulty sleeping or concentrating
  • Worsening of chronic health problems
  • Increased use of alcohol, tobacco, or other drugs


People with preexisting mental health conditions should continue with their treatment plans during an emergency and monitor for any new symptoms. Call New Vista’s 24-Hour Helpline 1.800.928.8000 if stress reactions interfere with your daily activities for several days in a row.

Here are 5 things you can do to support yourself:

  1. Avoid excessive exposure to media coverage of COVID-19.
  2. Take care of your body. Take deep breaths, stretch or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep and avoid alcohol and drugs.
  3. Make time to unwind and remind yourself that strong feelings will fade. Take breaks from watching, reading or listening to news stories. It can be upsetting to hear about the crisis and see images repeatedly. Try to do some other activities you enjoy to return to your normal life.
  4. Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships.
  5. Maintain a sense of hope and positive thinking. Learn more about taking care of your emotional health.

Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.  Sharing accurate information can help calm fears in others and allow you to connect with them.

What are quarantine and social distancing?

  • Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.
  • Social distancing means remaining out of places where people meet or gather, avoiding public transportation and maintaining distance, approximately 6 feet, from others.


Children react, in part, on what they see from the adults around them. When parents and caregivers deal with the COVID-19 calmly and confidently, they can provide the best support for their children. Parents can be more reassuring to others around them, especially children, if they are better prepared.

Not all children respond to stress in the same way. Some common changes to watch for in children are:

  • Excessive crying and irritation
  • Returning to behaviors they have outgrown 
  • Excessive worry or sadness
  • Unhealthy eating or sleeping habits
  • Irritability and acting-out behaviors
  • Difficulty with attention and concentration
  • Avoidance of activities enjoyed in the past
  • Unexplained headaches or body pain
  • Use of alcohol, tobacco or other drugs

There are 5 things you can do to support your child:

  1. Take time to talk with your child about the COVID-19 outbreak. Answer questions and share facts about COVID-19 in a way that your child can understand.
  2. Reassure your child that they are safe. Let them know it is ok if they feel upset. Share with them how you deal with your own stress so that they can learn how to cope from you.
  3. Limit your child’s exposure to media coverage of the event. Children may misinterpret what they hear and can be frightened about something they do not understand.
  4. Help your child to have a sense of structure. Once it is safe to return to school or childcare, help them return to their regular activity.
  5. Be a role model; take breaks, get plenty of sleep, exercise, and eat well. Connect with your friends and family members and rely on your social support system. Learn more about helping children cope.


The information on the page has been adapted from the Center for Disease Control website. Here are links to more resources.

For Everyone

For Communities

For Families and Children