Frequently Asked Questions

Whenever you like. It is always a good idea to call first to see if your family member will be home, but you are welcome to stop by and visit at any time. For the safety of our clients, we ask an individual’s legal guardian provide an approved list of visitors. When visitors arrive, we check their identification at the time of their visit.

A brain injury occurs after birth that temporarily or permanently alters the physical integrity, metabolic process or functional ability of brain cells. Brain injury is characterized by a change in mental status at the time of injury or in the hours, days or weeks after injury. The change may manifest as a decreased level of consciousness for any period of time, as memory loss for events immediately before or after the injury or in any number of neurological symptoms identified by clinical examination, neuroradiologic or laboratory tests, such as computed tomography, magnetic resonance imaging or cerebral spinal fluid biomarkers.

In 1997, the Brain Injury Association of America adopted a definition of acquired brain injury beyond that only produced by trauma. Acquired Brain Injury is an injury to the brain that has occurred after birth and is not hereditary, congenital or degenerative. The injury commonly results in change in neuronal activity, which affects the physical integrity, the metabolic activity or the functional ability of the cell. The term does not refer to the brain injuries induced by birth trauma.

Traumatic brain injury, often referred to as TBI, is most often an acute event. The consequences of a brain injury can affect all aspects of life, including personality. Brain injuries do not heal like other injuries. Recovery is a functional recovery, based on mechanisms that remain uncertain. No two brain injuries are alike and the consequence of two similar injuries may be very different. Symptoms may appear right away or may not be present for days or weeks after the injury. One of the consequences of TBI is the person often does not realize that a brain injury has occurred.

Absolutely! We encourage residents to personalize their rooms as this is their home.

Family members are encouraged to be as involved as they would like to be and to visit frequently. Family members are also invited to participate in monthly team conferences and reports are mailed to family members. The corporate director of brain injury services or designee maintains regular contact with families to keep them informed of the client’s program, needs and activity.

Certainly. An individual’s services should be person-centered, meaning that services should be chosen to meet the person’s needs not that the person should fit the mold of the services provided. This often results in individuals receiving services from a patchwork of multiples agencies who work together as members of the individual’s person-centered planning team.

New Vista takes pride in evaluating our performance and identifying areas for improvement. On a monthly, quarterly and annual basis New Vista conducts surveys, measures performance, and benchmarks procedural processes. We gather data and work with the Quality Improvement team to analyze measured data. We continually strive to deliver the highest quality of service and care for clients.

Visitation is allowed seven days per week. Visitors must present a valid I.D. and sign in at the front door. Visitation occurs between 8:00 a.m. and 8:00 p.m. However, New Vista asks you can in advance to ensure the resident is home and not in therapy. Special arrangements can be made through the program case manager for additional visitation hours.

A physiatrist is a doctor of physical medicine and rehabilitation. Physiatrists can have different areas of specialization, such as brain injury.

CARF is the acronym for the Commission on Accreditation of Rehabilitation Facilities. Through CARF accreditation, programs demonstrate that they conform to the highest quality standards and operations. New Vista Behavioral Healthcare is currently working towards CARF accreditation.